Refund Policy

APPROVED PROGRAMS – IN-CLASS COMBINED DELIVERY or Synchronous Distance Delivery	REFUND DUE
Before program start date, institution receives a notice of withdrawal:
- No later than seven days after the program start date, the institution provides a notice of dismissal or receives a notice of withdrawal * Before the program start date.	100% tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials, and aircraft utilization fees.
- No later than seven days after the program start date, the institution provides a notice of dismissal or receives a notice of withdrawal	Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.
After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all approved programs, other than solely-asynchronous distance-education-only programs):
- After the program start date, and up to and including 10% of instruction hours have been provided.	Institution may retain up to 10% of tuition paid or payable under a contract.
- After the program start date, and after more than 10% but before 30% of instruction hours have been provided.	Institution may retain up to 30% of tuition paid or payable under a contract.
- After the program start date, and after more than 30% but before 50% of instruction hours have been provided.	Institution may retain up to 50% of tuition paid or payable under a contract.
- After the program start date, and after more than 50% of instruction hours have been provided.	No refund due
Student does not attend – “no-show” (applies to all students except those enrolled in a program delivered solely by asynchronous distance education):
- A student does not attend the first 30% of the program.	Institution may retain up to 50% of the tuition paid under a contract.
Institution receives a refusal of study permit (applies to international students requiring a study permit):

APPROVED PROGRAMS – Solely Asynchronous Distance Delivery	REFUND DUE
Before program start date, institution receives a notice of withdrawal:
- No later than seven days after student signed the enrolment contract, and - Before the program start date	100% tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials, and aircraft utilization fees.
- Before 30% of instruction hours would have been provided, had the student started the program on the later of the following:** a) The program start date in the most recent Letter of Acceptance b) The program start date in the enrolment contract - Student has not requested additional Letter(s) of Acceptance.	100% tuition and all related fees, other than application fee.
After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to only approved solely-asynchronous distance-education-only programs):
- No later than seven days after the program start date	Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.
- Student has completed no more than 10% of the program	Institution may retain up to 10% of tuition paid or payable under a contract.
- Student has completed no more than 10% but less than 30% of the program	Institution may retain up to 30% of the tuition paid or payable under a contract.
- Student has completed more than 30% but less than 50% of the program	Institution may retain up to 50% of tuition paid or payable under a contract.
- Student has completed 50% or more of the program	No refund due
Completed means the student has received an evaluation of their performance for the specified percentage of hours of instruction. If a student completed a portion of a program for which they did not receive an evaluation, that portion should not be included in the calculation of the percentage of the program completed.